CUSTOMER CARE

Interlet strives to provide a caring and professional service to all our clients. We take all concerns seriously and endeavor to resolve any grievance in an amicable manner.

We will resolve any complaints within 8 weeks, failing which you may refer your complaint to the Property Ombudsman or Propertymark to consider and advise on the matter.

PROCEDURE

1. Please refer your concerns first to the consultant or negotiator you have been dealing with.
2. If you are not satisfied with the way your complaint has been handled, you can refer the matter to headoffice@interlet.com. We will respond as soon as possible.
3. Please ensure you include all relevant information in your email, including the member of staff who dealt with you.
4. We will confirm the outcome of our investigation within 15 working days.

If you are dissatisfied with the outcome of the internal review, you can contact the Property Ombudsman or Propertymark to request an independent review.

CONTACT DETAILS

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

Tel: 01722 333 306
Propertymark

Arbon House

6 Tournament Court

Edgehill Drive

Warwick

CV34 6LG

Tel: 01926 496 800

Please Note

You will need to submit your complaint to The Property Ombudsman or Propertymark within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman and Propertymark requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Click here to download a PDF copy of this guidance:

Download

Rev. 11/2022

Registered in England and Wales: 03186557 14 Abingdon Road, Kensington, London W8 6AF
headoffice@interlet .com | 0207 795 6525

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